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Has a Customer issued payment on an invoice that has already been paid?


There are two options which should be offered:

1. Retaining the duplicate payment as a Credit for a future invoice
2. Issuing a Refund within QuickBooks Online


If Retaining...

1. Click '+' then select 'Receive Payment'






2. Enter the Customer's Name and the Payment Date of the 2nd payment





3. Enter the Payment Method, Reference # (if applicable) and where to Deposit the 2nd payment




4. Enter the 'Amount Received'




5. IMPORTANT! QuickBooks will automatically apply the payment to any open invoices, if available. Since this duplicate payment is being retained as a credit be sure to UNCHECK all invoices so that the balance is retained as a credit




6. Enter a description in the Memo itemizing the details of this event.



7. 'Save' & 'Close'